SUPPORT CENTRE
WE’RE HERE TO HELP.
EVERY STEP OF THE WAY.
Got a question? You’ll probably find the answer right here. If not, we’re just a message away.Real people. Real collectors. Real support.
NEW VINYL ONLY
We only sell brand new, factory-sealed records.
SECURE PACKAGING
We pack every order like it’s going to our own collection.
FAST AUSTRALIA-WIDE SHIPPING
Quick dispatch and tracking on every order.
REAL PEOPLE, REAL SUPPORT
We're collectors too and we're here to help.
PRODUCTS
Questions about our vinyl, condition, editions and more.
Items can be returned within 14 days of delivery. To be eligible for a return, products must remain in their original, unopened condition.
SHIPPING
Delivery times, shipping zones and free shipping details.
If your item arrives damaged, please contact us within 14 days of delivery with clear photos of the damage and your order number. We will review the issue and either send a replacement or provide a refund.
PACKAGING
How we pack your records to keep them safe.
Unfortunately, we do not accept returns for change of mind or personal preference after a purchase has been made.
ORDERS & PAYMENTS
Payments, cancellations, order changes and more.
RETURNS & REFUNDS
Our returns policy and how refunds work.
Need a different item? Contact our support team, and we’ll do our best to assist with an exchange, depending on product availability.
CONTACT & SUPPORT
Get in touch with us and support information.
Opened records, items not in their original condition, and clearance items cannot be returned unless they arrive faulty or damaged.
NEED MORE DETAIL?
For full information, please visit our policy pages.
SHIPPING POLICY
Full details on shipping methods, delivery times and costs.
RETURNS POLICY
Everything you need to know about returns and refunds.
TERMS & CONDITIONS
Our terms of service and important information about using our site.
PRIVACY POLICY
How we collect, use and protect your personal information.
WE’RE JAMIE & AGGIE.
REAL PEOPLE. REAL COLLECTORS.
Crimson Vinyl isn’t a big warehouse or a faceless store.
It’s us — two lifelong metalheads who live and breathe vinyl.
If you ever need help, we’re here.