RETURNS & REFUNDS
SIMPLE, FAIR AND COLLECTOR-FRIENDLY.
IF SOMETHING’S NOT RIGHT,
WE’LL MAKE IT RIGHT.
Your satisfaction matters. If your order arrives damaged or there’s an issue, we’ll sort it quickly and hassle-free.
Here’s everything you need to know.
14 DAY RETURNS
You have 14 days from delivery to request a return.
DAMAGE PROTECTION
Damaged or faulty items? We'll take care of it.
FAST SUPPORT
Real people. Quick replies. No runaround.
SIMPLE PROCESS
We keep returns easy. clear and stress-free.
ELIGIBILITY FOR RETURNS
Items must be returned within 14 days of delivery. They must be in original, unopened condition.
Items can be returned within 14 days of delivery. To be eligible for a return, products must remain in their original, unopened condition.
DAMAGED ITEMS
If your item arrives damaged, contact us within 14 days with clear photos and your order number. We'll replace the item or issue a refund.
If your item arrives damaged, please contact us within 14 days of delivery with clear photos of the damage and your order number. We will review the issue and either send a replacement or provide a refund.
CHANGE OF MIND
We don't accept returns for change of mind or if you've simply changed your preference after purchase.
Unfortunately, we do not accept returns for change of mind or personal preference after a purchase has been made.
REFUND PROCESS
Once your return is received and inspected, we'll notify you and process your refund. Refunds are issued to your original payment method within 5-7 business days.
EXCHANGES
Need a different item? Contact us and we'll do our best to help with an exchange, subject to stock availability.
Need a different item? Contact our support team, and we’ll do our best to assist with an exchange, depending on product availability.
NON-RETURNABLE ITEMS
Opened records, items not in original condition, and clearance items are non-returnable unless faulty or damaged.
Opened records, items not in their original condition, and clearance items cannot be returned unless they arrive faulty or damaged.
HOW OUR RETURNS PROCESS WORKS
1
CONTACT US
Email us within 14 days of receiving your order with your order number and details of the issue.
2
SEND PHOTOS
If the item is damaged, please include clear photos of the item and packaging.
3
RETURN/RESOLUTION
We’ll provide retum instructions or resolve the issue another way.
4
REFUND OR REPLACEMENT
Once approved, we’ll issue a refund or send a replacement as quickly as possible.
We aim to make the process as smooth and stress-free as possible.
NEED HELP?
We’re here for you. Reach out anytime and we’ll get back to you fast.